Billing, invoices and cancellation

Rankbox bills one subscription per account: the Business plan at $49.50 a month, plus $49.50 a month for each extra site you run with Studio, all on one invoice and one card. You see it in Dashboard → Plan & Billing and manage your card, invoices and cancellation in Stripe's billing portal.

Open Plan & Billing

Open Dashboard → Plan & Billing from the sidebar's Account group, next to Studio and Settings. The page is account-wide. It shows the same subscription whichever site the site switcher is on, because every site is billed on the same subscription.

The page header reads "One plan, one invoice, every site on it." Once you have a subscription, the header also has a Card & invoices button that opens the Stripe billing portal.

What Plan & Billing shows

Without a subscription, the page shows the offer instead: the 7-day free trial, $0 today, $49.50 a month after the trial, and a Start 7-day free trial button.

Your plan

The line above the progress bar tells you where the plan stands:

When the plan has ended, the period line is hidden, the status shows Canceled, and a "Your plan isn't active" banner appears at the top.

During the trial, this panel also shows your trial article usage, what waits for the first payment, and the Unlock everything now button that starts the paid plan early.

Plan status labels

Next invoice

The Next invoice total is the Business plan plus every Studio site that is billed next period. A Studio site you've scheduled for removal isn't included, because it stops billing from the next invoice. If you cancel, the panel shows "None scheduled".

The Stripe billing portal

Rankbox doesn't handle card numbers. Payment details, invoices and cancellation live in Stripe's billing portal, which opens in a new browser tab.

These buttons open the portal:

• Card & invoices, in the page header.
• Manage in Stripe, under the next invoice.
• Update card, on the failed-payment banner.
• Keep my plan, on the plan-ending banner.

In the portal you can:

• Update the card that pays for the plan and every Studio site.
• See and download past invoices and receipts.
• Cancel the subscription, or renew one that is set to end.

How you're billed

• In advance, monthly. The plan is billed at the start of each monthly period. The renewal date is shown as "Renews {date}".
• One invoice. The Business plan and every Studio site renew together on the same invoice and card.
• Studio sites added mid-period. Adding or restoring a Studio site charges its share of the current period straight away, then $49.50 a month on the shared invoice. See Studio.
• US dollars. All prices are in USD.
• No contracts or setup fees.

Credits refill when a period's payment succeeds, not on a calendar date. See Plans and credits for each credit's reset rule.

Cancel your plan

1. Open Dashboard → Plan & Billing.
2. Click Card & invoices or Manage in Stripe.
3. Cancel the subscription in the Stripe portal.
4. Return to Plan & Billing. The plan shows Ending with "Access until {date}", and a banner reads "Your plan ends {date}".

Cancelling stops the next renewal. It doesn't cut anything off early.

What keeps working until the end date

Everything you've paid for keeps running until the end of the current period: writing, autopilot, the backlink exchange, Reddit Presence, publishing and every Studio site.

What happens when the plan ends

Keep your plan before the end date

Click Keep my plan on the "Your plan ends" banner. It opens the Stripe portal, where you renew the subscription. Nothing is charged until the next normal renewal.

Restart after the plan has ended

When a plan has ended, Plan & Billing shows "Your plan isn't active" with a Restart plan button. It opens the same start-trial checkout on the Overview. Your articles and settings are still there, and autopilot picks up where it left off.

Refunds

Rankbox's Refund & Cancellation Policy sets these rules:

• Subscription fees are non-refundable, including partial billing periods and unused time.
• Removing a Studio site isn't refunded either. The site runs to the end of the period you've paid for.
• Billing errors are the exception. If you were charged in error, or charged twice for the same period, Rankbox reviews and corrects verified errors.
• Where consumer-protection law in your jurisdiction requires a refund, Rankbox honors it.

To request a billing review, email Rankboxai@gmail.com with the email on your account and the approximate date and amount of the charge.

Failed payments

When a renewal payment fails, the plan shows Payment due and the page shows "Your last payment didn't go through" with an Update card button.

1. Click Update card to open the Stripe portal.
2. Replace the card.
3. Wait for Stripe to retry the open invoice. Stripe retries failed payments automatically.

What happens while the payment is overdue:

Your articles and settings stay safe throughout. As soon as the invoice is paid, the plan becomes Active again and every site's credits refill for the new period. If Stripe's retries all fail, the subscription ends up Unpaid or Canceled, and you can start again with Restart plan.

Invoices, taxes and your billing email

• Invoices and receipts are in the Stripe portal under Card & invoices. Rankbox keeps your plan, billing status and transaction references, but not your card number.
• Taxes: Rankbox's prices are listed in USD. For questions about tax on a specific invoice, contact support.
• Billing email: Settings → Account → Email shows the address receipts and account emails go to. It's read-only in the dashboard. To change the email on your account, contact support.

Troubleshooting billing

Related

• Plans and credits: what the plan includes and when credits refill.
• The free trial: converting, starting early and cancelling during the trial.
• Studio: run several sites: extra sites on the same invoice.
• Account and site settings: the Account section and your email.
• Errors: what a 402 means for API syncs.
• Get help: billing reviews and account changes.